Last updated: 29/12/2025
1. Overview
At Hand N Threads Jewellery, we take pride in offering high-quality handmade jewellery.
Customer satisfaction is important to us, and we aim to provide clear and fair return and refund guidelines.
2. Eligibility for Returns
Returns may be accepted under the following conditions:
- The product is damaged during delivery
- The product received is incorrect or defective
- The issue is reported within 48 hours of delivery
To be eligible for a return, the item must be unused and in its original condition and packaging.
3. Non-Returnable Items
Due to the handmade and customized nature of our products, the following items are non-returnable:
- Customized or made-to-order jewellery
- Personalized items
- Products damaged due to misuse or improper handling
4. Return Process
To request a return, please follow these steps:
- Contact us at sales@maharishidigitalhub.com within 48 hours of receiving the product
- Provide your order details and clear images of the product
- Our team will review your request and guide you through the next steps
Returns sent without prior approval may not be accepted.
5. Refund Policy
Once the returned item is received and inspected:
- Approved refunds will be processed within 7–10 business days
- Refunds will be issued to the original payment method
- In case of Cash on Delivery (if applicable), refunds will be processed via bank transfer
Shipping charges (if any) are non-refundable unless the return is due to our error.
6. Exchange Policy
Exchanges may be offered in cases of:
- Manufacturing defects
- Wrong item delivered
Exchange requests are subject to product availability.
7. Cancellation Policy
- Orders can be cancelled before production or dispatch
- Once an order is processed or shipped, cancellation may not be possible
For cancellation requests, please contact us as soon as possible.
8. Shipping & Return Costs
- Customers may be responsible for return shipping costs unless the issue is due to our mistake
- We recommend using a reliable courier service with tracking
9. Changes to This Policy
We reserve the right to update or modify this Return & Refund Policy at any time.
Changes will be effective immediately upon posting on this page.
10. Contact Information
For any questions regarding returns or refunds, please contact us:
Business Name: Hand N Threads Jewellery
Website: https://handnthraeadsjewellery.online
Email: sales@maharishidigitalhub.com
Address: 95 Narayan Vihar, Sikandra, Agra, Uttar Pradesh, 282007, India
Phone: +91 9205548121